- Join one of the world's leading consulting organisations, delivering large-scale technology and transformation programs
- Play a key role in driving service improvement, governance and operational maturity
- Australian Citizenship required - work within a secure Government environment
About the Company
Our client is a well-established consulting and technology services organisation delivering large-scale transformation programs across both the public and private sectors. They specialise in helping organisations manage complex technology ecosystems, integrate multi-vendor environments and improve service delivery through strong governance and service management practices.
What you'll be doing
You'll play a key role in helping integrate and improve service delivery across multiple IT domains including applications, infrastructure, networks, security and service management.
Responsibilities will include:
- Working alongside the SIAM function to improve governance, service performance and operational alignment
- Applying ITIL service management practices to strengthen processes and service maturity
- Supporting end-to-end service integration across multiple and vendors
- Coaching service practice leads and stakeholders on best practice service management
- Acting as a key link between the client, delivery teams and third-party suppliers
- Identifying opportunities to improve services through process improvements, automation and better use of data and metrics
- Supporting stakeholder engagement and helping manage risks, dependencies and service impacts
Key Requirements:
- 5+ Years working in SIAM environments
- Strong knowledge of ITIL-based service management practices (ITIL v4 preferred)
- Experience working across multi-supplier and multi-tower delivery environments
- Strong stakeholder management and communication skills
- Experience supporting service governance, continuous service improvement, and operational maturity initiatives
- Experience working with ServiceNow or similar enterprise service management platforms
Security Requirements
Due to the nature of the program:
- Australian Citizenship is required
- Ability to obtain Baseline Security Clearance
