Level 2 Technical Support Specialist

• Start ASAP
• On-site parking based in Mascot
• 6-month contract with possible extensions
  
  

  We are partnered with a leading retail organisation with a global presence, who due to an increase in project work are seeking a Level 2 Technical Suport Specialist to support their retail stores remotely across Australia. Based in their Sydney office, you'll manage escalated IT incidents, focusing on retail hardware support, dispatching and remote configuration to ensure smooth store operations.

  Key Responsibilities

  • Resolve Level 2 IT incidents for store systems

  • Handle escalations from Service Desk and Store Operations

  • Coordinate hardware dispatch and field technician activities

  • Perform remote setup and configuration (software, drivers, system settings)

  • Troubleshoot POS, printers, EFTPOS pinpads, networking, and phone systems

  • Maintain incident queues and document repeatable processes

  • Transition standard tasks to the Level 1.5 offshore team

  Skills & Experience

  • 2-3 years of technical support

  • Strong Windows environment knowledge

  • Network troubleshooting, software troubleshooting & patching

  • Experience with POS and retail hardware support is essential

  • Networking and wireless troubleshooting skills

  • Familiarity with ITIL and ServiceNow

  • Excellent communication, organisation, and documentation skills

  • Ability to manage multiple priorities effectively

Apply now to be considered for this opportunity