Siam Specialist
- Career progression, profession training & development
- People Centric team Culture
- Challenging role with opportunity to work across exciting projects
Benefits
- Attractive hourly rate contract with possibility of long term extension
- Opportunity to contribute to Department wide program management activities
- Support provided by a diverse and high performing team
About the Company
This Government Department works to make a real difference to people's health by giving them greater control and access to information. Currently in the process of improving data and technology to help Australians live healthier, happier, and more productive lives. The department focus on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them.
About the role
Seeking a Service Integration and Management (SIAM) Specialist who is accountable for the Service Integration and Management along with Governance for the management of Service Provider's performance against the contracted and agreed service levels. Responsibilities include, but not limited to:
- Understand the overall set up of IT Services and roles played by various Service Providers
- Build/Optimise the SIAM Target Operating Model, align roles, interfaces with the relating functions
- Analyze, understand, and continuously manage interdependencies within the Service Providers for smooth Operations
- Establish and maintain strong, productive, and collaborative relationships with the Service Providers
- Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to initiate improvements
- Set up required Governance to ensure process and operations performance is reviewed at various levels e.g. Operations resources, Process Managers, Process Owners, Service Delivery Managers across Service Providers
- Review and agree on current performance levels and trends
- Ensure Process Compliance, Adherence and Maintenance of Service Management Process and Tools
- Assist with end-to-end application of ITSM process in the Account
- Continuous Process Improvement within the Account and assist the Delivery teams in the operation of the ITSM process
- Requirement to obtain and maintain relevant national policy check, and security clearance in which Australian Citizenship is a condition of eligibility.
What you'll need to succeed
In order to be successful in this role, candidates will need:
- 3+ years of IT Industry experience with at least 2 years of relevant industry experience
- Demonstrated operational outsourcing and service management experience
- Good Service Management knowledge. ITIL Foundation Certificate as a minimum (preferred)
Please click apply and send through your resume to biancaf@thenetworkit.com or call 0401 231 789 for a confidential conversation.
