Senior Helpdesk Analyst

Location: North Ryde
Discipline: Project Services & Agile Delivery
Job type: Permanent
Salary: $$81500 per annum, Benefits: 12% Super + Overtime
Contact name: Sinead Dooley

Contact email: Sineadd@thenetworkit.com
Job ref: BH-9302
Published: 28 days ago
Startdate: 2024-05-19
Senior Help Desk
Please Note: Only Australian Citizens or Permanent Residents of Australia will be considered for this position.

Benefits & Perks: What's in it for you?
  • Health & Wellbeing programs
  • Career development and growth opportunities within the business
  • 150 metres from major train station
  • Flexible working and autonomyre
  • Social work environment with events and team building
  • Planning for your future? above average super - 12%

About the company
This private company has over 2,500 employees in multiple offices across Australia. With a successful track record of over 100 years' operating in Australia, they have gained the reputation of Australia's most trusted brand within their industry. Based at North Ryde and offering a hybrid working environment.
About the role
In the role of Senior IT Help Desk Support Analyst, your primary responsibility will be to uphold the effectiveness of our clients' IT systems, guaranteeing a smooth and efficient technology environment. You will serve as the expert in resolving intricate technical challenges, offering direction to junior support personnel, and collaborating closely with clients to deliver exceptional customer service.
  • Offer high-level level 1 IT assistance across multiple communication platforms, such as phone, email, and face-to-face engagements.
  • Identify and resolve problems related to hardware, software, and network issues.
  • Set up, configure, and uphold software applications, operating systems, and hardware components.
  • Take the lead in guiding and coaching junior support analysts, delivering advice and training when required.
  • Cooperate with clients to comprehend their specific IT requirements and devise custom solutions.
  • Record and manage comprehensive documentation of support requests, issue resolutions, and client interactions.
  • Actively recognize opportunities to enhance IT processes and systems.
  • Keep abreast of industry trends and technologies to ensure the implementation of best practices.
  • In charge of supervising the daily operations of the Helpdesk in the absence of the IT Customer Support Manager
  • Swiftly report any issues or issues with the Helpdesk to the IT Customer Support Manager.


Culture
This company is an outstanding option for a professional eager to initiate and advance their career. It offers an ideal environment for skill development and growth, making it an excellent choice for those starting out in their professional journey.
Skills & experience
  • Demonstrated expertise in IT support, with a minimum of 2.5 years of hands-on experience.
  • Familiarity with Windows, Microsoft Office 365, SharePoint Online, One Drive, Networking, iOS, and Azure AD MFA.
  • Adeptness in resolving hardware, software, and network problems.
  • Outstanding communication and interpersonal abilities.
  • Capability to function effectively both autonomously and as part of a team.
  • Pertinent certifications such as Microsoft Certifications, e.g., MCITP, MCP.
  • ITIL certifications - V3/4 Foundation or Practitioner.

How to apply
Click APPLY or contact Sinead on 0493689924 or email me your CV to sineadd@thenetworkit.com for a confidential discussion.