L1 System Engineer

Location: Sydney
Discipline: Cloud, DevOps & Infrastructure
Job type: Full Time
Salary: $AU$75000 - AU$80000 per annum + + super
Contact name: Rashmi Kapse

Contact email: rashmik@thenetworkit.com
Job ref: BBBH7780_1657524327
Published: about 1 month ago

  • Work for a leading Australian-owned (ICT) infrastructure and services company
  • Use your skills to support 30 customers in NSW ranging from 50-500 seats
  • Deliver in a fast-paced dynamic environment
  • Permanent role
  • Flexible work environment
  • $75k - $80k base + super
  • Work with other highly skilled IT professionals in a Service Management Consultancy

About the Company

This leading Australian owned ICT infrastructure and services company has been championing growth nationally for over 60 years to become one of the largest privately owned business systems groups in the nation.

Key Responsibilities

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware, software, mobile issues
  • Research questions using available information resources
  • Advise users on appropriate action
  • Follow standard service desk procedures
  • Log all service desk interactions
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Identify recurring problems, resolve and mitigate as necessary
  • Stay current with system information, changes and updates
  • Provide on-site support for clients
  • Some weekend/after-hours work may be required.

Required Skills:

  • Excellent troubleshooting skills (Desktop, servers, network, mobile)
  • Knowledge of supporting:
    1. Microsoft Windows Operating Systems (Win 8.1 and 10)
    2. Microsoft Applications such as MS Office
    3. Virtualisation Technology such as Hyper-v/VMware
    4. Windows Security Management
  • Knowledge of provisioning users using Microsoft's Active Directory/Exchange/Office 365
  • Knowledge of Active Directory Management
  • Basic understanding of networking and network security including switches, routers and firewalls.

Culture

  • High performing
  • Fast paced
  • Customer focused

How to apply

Click APPLY or contact Rashmi 0433998684 - rashmik@thenetworkit.com for a confidential discussion.

  • Work for a leading Australian-owned (ICT) infrastructure and services company
  • Use your skills to support 30 customers in NSW ranging from 50-500 seats
  • Deliver in a fast-paced dynamic environment
  • Permanent role
  • Flexible work environment
  • $75k - $80k base + super
  • Work with other highly skilled IT professionals in a Service Management Consultancy

About the Company

This leading Australian owned ICT infrastructure and services company has been championing growth nationally for over 60 years to become one of the largest privately owned business systems groups in the nation.

Key Responsibilities

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware, software, mobile issues
  • Research questions using available information resources
  • Advise users on appropriate action
  • Follow standard service desk procedures
  • Log all service desk interactions
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Identify recurring problems, resolve and mitigate as necessary
  • Stay current with system information, changes and updates
  • Provide on-site support for clients
  • Some weekend/after-hours work may be required.

Required Skills:

  • Excellent troubleshooting skills (Desktop, servers, network, mobile)
  • Knowledge of supporting:
    1. Microsoft Windows Operating Systems (Win 8.1 and 10)
    2. Microsoft Applications such as MS Office
    3. Virtualisation Technology such as Hyper-v/VMware
    4. Windows Security Management
  • Knowledge of provisioning users using Microsoft's Active Directory/Exchange/Office 365
  • Knowledge of Active Directory Management
  • Basic understanding of networking and network security including switches, routers and firewalls.

Culture

  • High performing
  • Fast paced
  • Customer focused

How to apply

Click APPLY or contact Rashmi 0433998684 - rashmik@thenetworkit.com for a confidential discussion.