EL1 Senior Support Engineer
About the client
Our client is an independent statutory agency that is responsible for implementing benefit scheme for the Austrailian people, which will support a better life for hundreds of thousands of Australians. They values a positive contemporary attitude to disability. As a Federal Agency, we work within a legislative and regulatory environment. We adhere to the Australian Public Service Code of Conduct as set out in section 13 of the Public Service Act 1999. Our work is driven by the Corporate Plan which provides strategic direction to achieve our purpose of making a difference so all Australiana can choose and achieve their goals. Their values are: - We value people - We put participants at the heart of everything we do. - We grow together - We work together to deliver quality outcomes. - We aim higher - We are resilient and always have the courage to do better. - We take care - We own what we do and we do the right thing. Our values reflect our passion and commitment to building a positive, participant-centred culture.
The job description
Our clients, Technology Services Division (TSD) is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.
They are committed to providing access to its services for Participants and Providers through digital and cloud channels.
The TSD seeks an experienced and energetic Senior Support Engineer to join our dynamic fast-paced team.
Key duties and responsibilities
- Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
- Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
- Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
- Perform ongoing system administration including maintaining users, monitoring application metrics, managing salesforce configurations and data integrity.
- Deployment of changes via existing DevOps framework.
- Perform interrogation of various log sources to investigate issues.
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
- Develop and maintain documentation on processes and configuration.
- Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
- Work within an Agile delivery methodology
- Troubleshooting API and integration issues with different applications e.g. MuleSoft.
- Development of meaningful event monitoring and alerting.
- Knowledge transfer and training within the team.
If you're interested please apply ASAP.
