Dynamics 365 CRM - Business Partner
- 12 Month Fixed Term Contract
- Rewarding salary with great benefits
- Excellent benefits on offer, including additional annual leave days
About the Company:
Join a leading ASX-listed organisation with a proud reputation for its supportive, people-first culture - once you're part of the team, you're truly part of the family! With around 1200 employees and a dynamic work environment, this is a fantastic opportunity to jump into a fixed-term contract starting immediately. You'll be based in beautiful, modern offices in the heart of Sydney's CBD, just a short walk from major train stations, cafes, and everything the city has to offer.
About the role
An ASX-listed company is looking for a Dynamics 365 CRM - Business Partner to lead the optimisation and ongoing management of their Microsoft Dynamics 365 CRM platform, with a focus on enhancing user experience, streamlining processes, and driving greater business value.
This role sits in the business and acts as a strategic link between the business and technology teams. You'll work closely with stakeholders to ensure the CRM platform is aligned with business priorities and delivering maximum benefit across the organisation.
- Leading the day-to-day management and optimisation of Microsoft Dynamics 365 to better support sales, marketing, and customer-facing teams
- Acting as a key business partner to stakeholders across business development and marketing, ensuring CRM tools support their goals
- Working closely with the digital and tech teams to champion new features and enhancements that elevate the customer experience
- Designing and delivering dashboards and insights via Power BI to track engagement, campaign performance, and customer trends
- Driving data integrity and governance by improving CRM processes, managing segmentation, and maintaining user documentation
- Transform raw data into meaningful, actionable insights by consolidating information from various systems to inform key business decisions and optimise performance.
- Empower internal teams by delivering hands-on guidance and support, helping users navigate and leverage the CRM with confidence to drive better outcomes.
What we're looking for:
- Proven experience managing or owning a Microsoft Dynamics 365 CRM platform in a commercial environment
- Strong background in customer data analytics, segmentation, and reporting, with hands-on experience using data visualisation tools such as Power BI, Tableau, or Qlik
- Proven ability to collaborate effectively with both business and technology teams to translate strategic needs into meaningful dashboards, reports, and data-driven insights. Experience in funds management is highly regarded.
- Excellent stakeholder engagement skills - you know how to turn business challenges into smart, scalable CRM and data solutions
- A proactive mindset with a focus on continuous improvement and driving user adoption through practical, well-designed tools
- Outstanding communication and presentation skills are essential, as this role involves regular interaction with General Managers and C-suite executives.
Benefit and culture
- Flexible working environment- 3/2
- Inclusive and collaborative culture with a friendly, supportive team environment
- Immediate start
- Health and well being benefits
How to Apply
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