Director of IT Service Operations

Location: Sydney
Discipline: IT & Cyber Security
Job type: Permanent
Salary: $$230000 per annum
Contact name: Kristen Brinker

Contact email: Kristenb@thenetworkit.com
Job ref: BH-9344
Published: 6 days ago
Startdate: 2024-06-10
Director of IT Service Operations 
  • Lead & Manage Service Operations - Australian IT Solutions Provider 
  • Lucrative Compensation Package 
  • Clearly Defined Path for Organisational and Professional Growth 
Take on a pivotal role as Director of IT Service Operations at one of Australia's leading Technology Solutions and Services Providers.  
 
About the Company 
This firm specialises in crafting, implementing, and overseeing IT solutions tailored for highly secure and regulated settings - from Strategic Consulting to meticulous Project Delivery and ongoing Support & Managed Services, they provide a full spectrum of professional services. 
 
About the Role 
As a key member of the leadership team, you will lead the managed services function, ensuring consistent and high-quality support for the organisation and clients, while collaborating closely with the Chief Operations Officer (COO) and other key stakeholders. 
  • Operational Excellence: Implement and maintain a robust operational model that aligns with our strategic goals, supporting day-to-day activities and transformation initiatives.
  • Service Delivery: Ensure seamless service delivery with a focus on precision, security, and compliance. Maintain the highest standards of service quality and performance.
  • Client Engagement: Build and maintain strong client relationships, ensuring high satisfaction levels and supporting efforts to attract new clients. Serve as a trusted advisor, understanding client needs and driving improvements.
  • Continuous Improvement: Lead the charge in continuous improvement and automation of processes. Identify opportunities for efficiency and resource optimization.
  • Risk Management: Proactively identify risks and develop mitigation strategies. Ensure compliance with industry standards and regulatory requirements.
  • People Leadership: Lead and develop a team of Service Delivery professionals, promoting a culture of excellence through active management, feedback, and skill development. Foster collaboration and motivation.
  • Collaboration: Partner with sales, technical, and support teams to ensure smooth service delivery and resolve cross-functional issues.
  • Governance: Establish governance and reporting frameworks for informed decision-making. Ensure compliance with information security and data confidentiality standards.

Skills & Experience 
  • 10+ years of operational experience in the IT Services Sector,  with a background in professional/managed services preferred. 
  • Proven experience in team management and leadership – specifically within banking or financial services.
  • Excellent communication and presentation skills, with the ability to engage effectively with clients, third party vendors, and stakeholders at all levels. 
  • Customer-centric mindset with a passion for delivering exceptional service and value. 
  • Diverse technical background – with knowledge across a broad range of technologies including: IBM Power,AIX, Wintel, Unix, Networks, Security, and Microsoft Azure public cloud
How to Apply 
Click APPLY below. For a confidential chat, contact Kristen Brinker on 0423 406 570 or via email at kristenb@thenetworkit.com. 
  
www.thenetworkit.com