Customer Support Services Engineer

Location: Canberra
Discipline: Software Application & Development
Job type: Permanent
Salary: $AU$70000 - AU$100000.00 per annum + ++ Excellent Benefits Package
Contact name: Kristen Brinker

Contact email:
Job ref: BBBH8096_1666761009
Published: about 1 month ago
Startdate: ASAP

Customer Support Services Engineer

  • Supporting Biometric Software and Applications for global security leader
  • Career path to engineering, consulting and architecture
  • Exposure to many different technologies and dynamic day to day work


  • An opportunity to work in the growing world of biometric and identity management technologies
  • The chance to be part of a growing support team
  • Competitive compensation & benefits
  • Flexible working environment and culture to support work/life balance

About the Company
This unique opportunity to join a global business delivering cutting edge technology and supporting some of the largest identity projects in the world. They are specialised in developing biometric authentication and identity assurance solutions worldwide. They launched methods for securely and conveniently combining biometric and identity capabilities in multiple channels with large-scale deployments that span payments verification, digital banking, and securing borders and critical infrastructure.

About the role

  • Providing support for customers and users of biometric software and mobile applications
  • Triaging and testing Android SDK and iOS SDK, and providing customer solutions either directly or via escalation processes.
  • Delivering software releases and documentation to customers.
  • Building customer reference environments in AWS using mobile apps as health checks.
  • Administer and improve the Customer Support Portal and other business tools.

Skill and experience

  • Prior Experience working in a customer/product support role
  • Mobile device integration testing or SDK experience.
  • Strong knowledge of API and ability to conduct/create REST and SOAP web services call for testing.
  • Competency reading and debugging code in any of the following: Java/Kotlin, Obj-C/Swift, or JavaScript
  • Good knowledge of scripting languages (PowerShell, Bash, etc)
  • Experience with AWS and its various services (EC2, RDS, VPC, S3, Route53)
  • Basic knowledge of SQL database administration (SQLServer, Oracle, MySQL)
  • Understanding of TLS/SSL, Apache Tomcat, and security certificates.

How to apply
Click APPLY or contact Lauren on (0413 064 342) for a confidential discussion or email me your CV -