Service Delivery Manager
- Permanent role - $140K to $150 K base + Super + 10 K Bonus
- Customer experience and relationship management
- Join Employer of Choice award winning company
- Location - Melbourne
The Company
This ASX listed IT powerhouse reported revenues over $1B+ and have over 1,200 staff across in multiple office across Australia. Their Professional Services team in Melbourne are established and growing due to the ongoing demand and therefore they are looking to add an experienced Service Delivery Manager in their team.
The Role
In this role you will be ultimately responsible for relationship management of a portfolio of customers' including the complete post-sales lifecycle. You will be the primary advocate for customer(s), guiding them along a path to success while building strong relationships and becoming a trusted advisor.
Key Responsibilities
- Develop relationships with "C" level executives in customers to establish a trusted/strategic advisor relationship
- Manage the complete customer post-sales lifecycle, aiding the customer in achieving their goals and success
- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty
- Meet growth targets relating to the delivery of services to customer(s)
- Monitor customer profitability and manage revenue leakage.
- Conduct workshops and proactively suggest solutions to common customer challenges
Benefits & Perks: What's in it for you?
- Working for one of Microsoft's flag ship partners
- Work in modern and healthy workplace in the heart of the city
- Flexible working and autonomy
- Family oriented culture
- Social work environment with events and team building
- Gold Award Employer of Choice for the last 3 years running
The Culture
With a family first policy, this company understand what work/life balance is all about. They understand the commitments that go with family life and offer flexibility around school runs, trips to the docs and school holidays. You will also be able to immerse yourself into technology and cross skill into other technologies as well as to deep dive into areas you are keen to focus on.
Requirements
- 5+ years' experience in customer-facing, account management or strategic consulting
- Familiarity working with enterprise government and commercial customers and 'C' level executives
- Able to communicate complex technology-related business issues to audiences with a varying range of technical expertise
- Demonstrated experience growing (farming) business within customers
How To Apply
If you think that you are ready for a unique challenge for leading company then APPLY NOW or call Rashmi on +61 433 998 684 or rashmik@thenetworkit.com for a confidential chat.
