Key duties and responsibilities
The key duties and responsibilities of the Business Change Managers include:
- Develop and implement comprehensive change management strategies and plans
- Design and delivery communications, training, and stakeholder engagement initiatives
- Conduct change impact assessments and readiness evaluations to guide business units
- Monitor and report on adoption, benefits realisation, and performance outcomes
- Provide expert advice on change management methodologies and best practices
- Identify risks and develop mitigation and treatment plans to support business continuity
- Work collaboratively with project teams, executives, and stakeholders to align change efforts
- Develop and execute communication strategies using digital adoption tools
- Lead change readiness assessments and provide actionable insights
- Mentor and coach staff, fostering a culture of adaptability and learning
- Maintain documentation and records in line with organisational standards
- Support the Change Management Practice of the agency including knowledge transfer to staff and other contributions to practice building.
Essential criteria
- Demonstrated experience in delivering end-to-end change management within complex environments
- Demonstrated experience in stakeholder engagement and communication planning
- Excellent written and verbal communication skills, with the ability to influence at all levels
- Strong understanding and experience applying change frameworks (e.g. PROSCI, ADKAR, or similar)
- Demonstrated success driving organisational adoption of new systems and processes
- Strong analytical, problem-solving, and facilitation skills
Desirable criteria
- Demonstrated knowledge or experience working on projects within an Intelligence operating environment
- Experience working within a small to medium sized Federal Government agency
- Experience working with benefits management and providing advice
Security clearance: NV1
