Applications Support Analyst

Location: Melbourne CBD
Discipline: Software Application & Development
Job type: Full Time
Salary: $Negotiable
Contact name: Sinead Dooley

Contact email:
Job ref: BBBH8831_1694757475
Published: 17 days ago
Startdate: ASAP

Please Note: Only Australian Citizens or Permanent Residents of Australia will be considered for this position.

About the role

We are looking for a confident and passionate Application Support Specialist who can assist both clients and internal team members with application environments. This role places a strong emphasis on leading data analysis and visualization within customer reporting tools, particularly Power BI and Tableau.

  • Oversee support tickets to ensure compliance with customer service level agreements, including response time, updates, and issue resolution targets
  • Offer assistance to customers across various solutions, encompassing hardware, hypervisors, operating systems, and applications.
  • Proficiency in working with visualization tools like Power BI or Tableau is a valuable asset for this role
  • Analyse the root causes of recurring and persistent issues by collaborating with internal colleagues and external vendors
  • Coordinate consecutive support tickets with third-party vendors and generate post-incident review documentation as needed.
  • Implement solutions, including the rollout of software updates, configuration modifications, and script development
  • Perform remote software deployment for customer systems.
  • Conduct routine scheduled system assessments for customer environments. These assessments extend beyond fundamental checks of application processes and logs, emphasizing system performance and efficiency.
  • Support team members in testing new software releases, encompassing both the company's proprietary software and third-party applications.
  • Conducted advanced administrative training for client staff members in OBM, Tableau, and Power BI.
  • Create documentation for change implementation, including Methods of Procedure (MOPs) and change requests.
  • Conduct remote software deployment for customer systems.
  • Support in reporting, which includes:
    • Streamlining the existing report set to eliminate redundancy.
    • Crafting reports to document customer-related impacts for faults.
    • Creating near real-time reports to aid in network operational management.
    • Generating new reports to fulfill client-specific needs.


Experience a gratifying and enriching work environment that recognizes your contributions and fosters a strong sense of teamwork among colleagues. Be a part of a dynamic company that is rapidly expanding, working with a bespoke application.

Skills & experience:

  • Possess a minimum of three years of experience in an Application Support role (Client facing role)
  • Strong understanding of software deployment processes and methodologies.
  • Demonstrated expertise in utilizing data visualization tools, specifically PowerBI and Tableau is essential
  • Proficiency in troubleshooting and resolving technical issues independently and collaboratively.
  • Excellent communication skills, both written and verbal, with a customer-focused approach.
  • Ability to perform thorough and detailed investigations to identify root causes of problems.
  • Experience in working with remote teams and coordinating support activities with third-party vendors.
  • Familiarity with scripting and coding languages is a plus.
  • Strong organizational skills and the ability to manage multiple tasks and priorities effectively.

  • How to apply

Click APPLY or contact Sinead Dooley ( OR call 0493689924 for a confidential discussion.