Application Support
Why Apply?
- Join a high-performing technology team supporting mission-critical financial systems.
- Work across modern cloud environments (AWS) and microservices-based architectures.
- Gain exposure to trading platforms within financial markets.
About the Company
This leading financial services organisation is known for delivering high-performance trading and post-trade solutions across Australian markets. With a strong focus on reliability, scalability, and innovation, the business operates a modern technology stack across both on-premise and cloud environments.
The Role
We are seeking an experienced Application Support Engineer to join a collaborative support team, responsible for maintaining the stability and performance of critical trading and financial systems.
This is a hands-on Level 2 support role, working closely with developers, infrastructure/SRE teams, and business stakeholders to troubleshoot issues, manage incidents, and ensure production systems remain highly available.
What You'll Do
- Provide Level 2 support across trading, execution, clearing and settlement applications.
- Troubleshoot issues related to performance, data, configuration and system behaviour.
- Respond to and manage production incidents, including investigation, diagnosis and resolution.
- Work closely with engineering and infrastructure teams to escalate and resolve complex issues.
- Support applications running across AWS environments (EC2, RDS, S3, CloudWatch).
- Monitor application health using observability tools such as CloudWatch, Grafana, Prometheus and Splunk.
- Maintain dashboards, alerts and logs to proactively identify issues.
- Assist with service requests, access management and operational support activities.
- Contribute to documentation, runbooks and knowledge sharing across the team.
- Participate in change management processes and support release cycles where required.
What You Bring
- 5+ years' experience in Application / Production Support roles.
- Strong experience supporting financial systems (trading, execution, clearing or settlement).
- Solid SQL skills (PostgreSQL and/or MS SQL Server).
- Exposure to AWS environments (EC2, RDS, CloudWatch, monitoring/logging).
- Experience working with microservices-based applications and distributed systems.
- Hands-on experience with observability tools (Grafana, Prometheus, Splunk).
- Strong troubleshooting and analytical skills.
- Ability to communicate effectively with both technical and business stakeholders.
- Experience working in ITIL-aligned environments (incident, problem and change management).
- Comfortable working in fast-paced environments and participating in on-call rotations.
Nice to Have
- Exposure to FIX protocol or market data systems.
- Scripting experience (PowerShell, Bash or Python).
- Experience with CI/CD pipelines and deployment processes.
How to Apply
Click APPLY or reach out for a confidential discussion.
