Senior Desktop Analyst - End User Computing
- $1.5 Billion, ASX listed, Australian Solutions Company
- Award-winning culture and work-life balance
- Ongoing Development and outstanding renumeration/benefits package
Company Overview:
A leading technology and business solutions provider, specializing in delivering innovative solutions to empower organizations across various industries. With a strong focus on customer satisfaction and cutting-edge technology, they have built a reputation for excellence and are trusted by numerous clients across Australia. As they continue to grow operations, they are seeking experienced and highly skilled Senior EUC Analyst to join the dynamic Professional Services team based at the Sydney office - you'll be an integral part of the team, delivering top-tier on-site support.
Position Overview:
If you're a seasoned professional who thrives in a challenging environment, this opportunity is tailor-made for you. Your interpersonal skills will shine as you support a group of 10 to 30 end-users in the Sydney office, making a significant impact in a high-touch environment.
Highlights:
- Efficiently handle inquiries, ensuring timely solutions that elevate customer satisfaction.
- Solve challenging technical issues, mastering the art of efficient resolution.
- Collaborate on problem-solving, sharing your expertise and learning from the best.
- Dynamic role with changing responsibilities to keep you engaged and growing.
- Collaborating with a team of experts, you'll actively contribute to problem-solving processes, sharing your insights and knowledge to drive continuous improvement.
About You:
- Minimum 4 years' experience in Desktop Analyst or similar role.
- SLA familiarity and strong communication skills - written and verbal.
- Proficiency in customer service, problem management, and deadline-driven tasks.
- Expertise in Windows 10/11 management, M365, and more.
- Proven ability to build fruitful relationships and negotiate mutually beneficial solutions.
- Experience working in a customer-facing environment, delivering exceptional service and building strong client relationships.
- You must be an Australian Citizen able to obtain (or already possessing) Baseline Security Clearance
Join the Team:
This is a rewarding role with rotating on-call responsibilities and dynamic shift rotations. With a competitive salary range of $80,000 to $100,000 and a commitment to your growth, this is an ideal opportunity.
Offering a competitive salary, comprehensive benefits package, and a supportive work environment that encourages innovation and professional growth.
How to Apply:
To be considered for this position please click APPLY below. Alternatively, you can reach out to Kristen Brinker directly for a confidential chat on 0423 406 570 or email Kristenb@thenetworkit.com.
