- Leading ASX listed Australian MSP
- Career progression and training
- Canberra-based-role. Australian citizenship and NV1 Security Clearance required
Benefits
- No shift roasting
- Highly competitive salary package
- Government clients
About the Company
This leading ASX listed Australian MSP provides outstanding technical expertise and a proven track record of successes in the private and public sector across Australia. They are well known as a business that only hires elite leaders and forward thinkers who can take their business to the next level and guide them to unlimited future success.
Flexibility, Entrepreneurship and excellent Customer Satisfaction are some of the key values of the business; they pride themselves on providing a cohesive and vibrant work environment, whether you are in their office of working from home.
About the role
To be successful in this role, the Incident Response Manager will respond to security incidents when they occur and take any necessary steps to restore service and return the business to normal operations as quickly as possible. You will liaise with managers, engineers and customers when required to ensure all incidents are resolved within established SLA timeframes.
- Triage, Prioritisation, coordination, and documentation of critical incidents
- Major and Critical Incident Management
- Disaster Recovery (DR) Plan
- Represent the Service Assurance team within New Product Introduction meetings
- Quality Assurance checks on past and current incidents
- Last point of escalation for incident response and report
- Provide excellent customer experience through effective collaboration with all internal/external skateholders
- Maintains an awareness of technology advancements and ITSM best practice
Culture
This leading MSSP recognises talent, ambition and passion in people; They're raising the benchmark on service and strive to make a genuine difference. Flexibility, entrepreneurship and excellent customer Satisfaction are some of the key values of the business; they pride themselves on providing a cohesive and vibrant work environment, whether you are in their office of working from home.
Skills & Experience
- Experience in Incident and Major Incident Management, ideally in a Managed Services
- Experience in a technical change and incident management
- Working knowledge of CISCO and/or Juniper data networks
- Solid understanding of the impact Major Incidents have on other ITSM processes
- Experience managing severe incidents and documenting
- Strong communications skills and stakeholder management expertise
- Ability to drive process improvement across a complex organisation
- Demonstrated experience with ITIL and ISO27001
How to apply
Click APPLY or contact Karine on 0434 305 339 for a confidential discussion. Insert your company website.
