Desktop Support Engineer

Location: Sydney
Discipline: Cloud, DevOps & Infrastructure
Job type: Full Time
Salary: $Negotiable
Contact name: Rashmi Kapse

Contact email: rashmik@thenetworkit.com
Job ref: BBBH8002_1659668588
Published: 6 days ago

L2 Desktop Support Engineer

  • Permanent/ Contract role
  • Work in friendly supportive team
  • Work in modern offices
  • Flexible working environment
  • Location: Sydney / Melbourne/ Brisbane

About the company

Work with a ASX listed industry leader in Australia and New Zealand providing building products and materials. They provide innovative and sustainable building solutions across the residential, commercial, and industrial segments.

About the role

You will be responsible for delivering outstanding customer service and work alongside tight knit team to assist users with level 2 technical support.

Key responsibilities

  • Providing effective and reliable Desktop, LAN and Infrastructure Support
  • The ability to understand and interpret customer queries, provide suitable support and guidance, and escalate as required
  • Undertake asset management activities and purchasing of equipment and licences
  • Laptop and desktop rebuild
  • Work as part of our team to meet Service Level Agreements (SLAs) with internal customers

Skills and Experience

  • Windows environments, Android/iOS mobile environments and Office 365, server and desktop hardware.
  • Experience in Microsoft Technologies - Windows 10, Active Directory, Office 365, Intune, Azure server, SCCM.
  • Experience in a similar role providing Level 1/2 support to internal customers
  • Have good technical skills and an interest in pursuing a career in IT
  • Demonstrate ability to understand an issue and identify potential solutions
  • Have a passion for providing the best customer experience and ability to communicate effectively
  • Be willing to travel to our other offices to provide support; must have a current drivers licence.
  • Minimum PR or Australian Citizenship is required

Benefit and culture

  • Flexible working environment
  • Fantastic culture; friendly, supportive team
  • Ongoing training and opportunities to grow career

How to apply

I have multiple roles open (contract / perm). Click APPLY NOW or call Rashmi on 0433 998 684 or rashmik@thenetworkit.com for a confidential chat.