You will be joining a high-performance team. Our client has an opportunity for an enthusiastic and driven Technical Support Specialist - Spectrum Management. This Technical Support Specialist role will be part of a multi-disciplinary team to assist with project services, provide Level 3-4 support and maintenance services for support of a Spectrum Management software solution with a Federal Government agency. Canberra based; however, we are seeking suitable candidates from around Australia to apply on a Working from Home (WFH) basis with a willingness to travel to Canberra as required.
Major Responsibilities:
- Resolution of assigned level 3-4 Help Desk Technical Issues and requests to meet SLAs.
- Analyse, and implement client requirements and rectifications related to the technical operation of the software under general direction and guidance.
- Assist in the maintenance of the application development environment and contribute to the analysis, design and implementation of enhancements or improvements to the software.
- Assist in maintenance of the application testing environments, tools, and scripts.
- Monitor and maintain interfaces to external systems.
- Comply with established support process and procedures and contribute to the continuous improvement.
- Maintain and update operational and technical support documentation.
Skills and Knowledge required:
- NV1 clearance (minimum) or possess or willing to obtain an NV2 clearance, if required. (Essential)
- Experience with Spectrum Management and associated software.
- Knowledge and understanding of Service desk ticketing applications.
- Experience in a ITIL service management.
- Experience with working in a Quality management (ISO 9001) environment.
- Testing or Training experience in software development. (Desirable)
- Experience with software management tools such as JIRA, Confluence, ALM. (Desirable)
- RF and system engineering experience would be advantageous. (Desirable)
Security Requirements: Due to the nature of the work, we require a minimum NV1 Security Clearance and willing to obtain an NV2 clearance, if required.
How to Apply:
Please upload your resume to apply. We will be in touch with instructions for suitably skilled candidates.
Email me at katek@thenetworkit.com for any further information.
Applications open until 17 February 2023 or until position is filled.
