Services Delivery Manager

Location: South Australia
Discipline: Cloud, DevOps & Infrastructure
Job type: Full Time
Salary: $Paying between $14500 - $155000 + Super + Bonus
Contact name: John Beynon

Contact email: Johnb@thenetworkit.com
Job ref: BH-9180
Published: about 1 month ago
Startdate: 2024-03-04
Service Delivery Manager
  • 5-Star Employer of Choice Winner
  • Australian Billion Dollar Leading Technology Services and Solutions Provider
  • Hybrid Working with Flexible Hours & Work Arrangements
About

Join a dynamic team within a thriving Multi-Billion Dollar Australian IT services and consulting company. Who are seeking a talented Service Delivery Manager to cultivate and strengthen relationships with C-level executives across government sectors and top-tier clients.
  
Key Responsibilities
  • Develop relationships with “C” level executives in customers to establish a trusted/strategic advisor relationship.
  • Manage the complete customer post-sales lifecycle, aiding the customer in achieving their goals and success.
  • Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
  • Conduct workshops and proactively suggest solutions to common customer challenges.
  • Advocate customer needs and escalate issues inter-departmentally.
  • Proactively identify and correct any issues with the Support Team that could affect customer satisfaction or retention
 
Skills & experience 
  • 5+ years’ experience in customer-facing, account management or strategic consulting in a similar role
  • Familiarity working with enterprise government and commercial customers and ‘C’ level executives.
  • Able to communicate complex technology-related business issues to audiences with a varying range of technical expertise.
  • Demonstrated experience growing (farming) business within customers.
  • Creative thinker with an innovative approach to problem solving.
  • You are happy to have a Police check completed.
Desirable
  • Experience in IaaS, PaaS, SaaS, Enterprise Architecture and Modelling
  • ITIL Foundation v2 and V3 or expert certification
  • You have worked on Microsoft based technology customers – Azure, Modern Workplace, O365/M365
 
If this sound appealing and you are ready to kick off the next step in your career then click APPLY now.
Alternatively you can send your CV and a message to John Beynon via johnb@thenetworkit.com.
 
www.thenetworkit.com