- Leading solution provider
- Mentorship and leadership opportunity
- Career progression
Benefits
- Competitive salary package
- Flexible work environment
- Fantastic company culture
About the Company
This leading solution provider to highly regulated industries, specifically the financial services and government sectors is dedicated to the success of their clients. They are the partner of choice for clients requiring the highest levels of security, availability and customer service. Their mission is to create client value through thought leadership, service excellence and solution innovation. They empower enterprise-wide innovation through end-to-end solutions where compliance and robustness are non-negotiables.
About the role
This Linux System Support role is part of the Technical Help Desk providing support for multi-tenanted enterprise solutions to over 50 managed services customers.
- Provide technical support, advice, and assistance to clients
- Help resolve hardware, OS and other technical problems
- Work as a member of a cohesive team, providing effective first and limited second level IT support and assistance to the Department and its stakeholders.
- Liaising with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
- Install and configuration software and hardware (patch management)
- Assist in the development and maintenance of standard operating processes and procedures
- Ticket ownership: log, manage and process Incidents and emails in job queues through ServiceNow
Culture
With a customer centric culture based on collaboration, can do attitude, respect, communication and teamwork, this leading Australian technology partner offers career progression aligned with the evolving technology landscape, training and exciting innovative projects, plus great perks:
- Paid day off on your birthday
- Annual flu vaccinations
- Paid parental leave
- Employee Assistance Program
- Employee discounts on home loans, insurance, private health insurance and retail products through our client base
Skills & experience
- Experience with Help Desk / IT Support / Desktop
- Experience with Linux/ Ubuntu
- Excellent communication skills
- You have experience in Active Directory, Exchange, Windows O/S - 7/8/10, Microsoft Office suite, O365 troubleshooting, MS Azure, PowerShell
- Knowledge of ITIL is desirable
- Reliability, efficiency, and the ability to learn processes and technologies quickly are some of your strengths.
How to apply
Click APPLY, send Karine an email with your CV at karinet@thenetworkit.com or simply call her on 0434 305 339 for a confidential conversation.
www.thenetworkit.com
