IT Helpdesk Technician

Location: New South Wales
Discipline: Cloud, DevOps & Infrastructure
Job type: Full Time
Salary: $AU$70000.00 - AU$80000.00 per annum + + Superannuation
Contact name: Josh Hill

Contact email:
Job ref: BBBH7856_1677197941
Published: about 1 year ago

  • Growing professional firm
  • Join a small team and work across a range of projects and BAU for internal users
  • Fantastic office space in Alexandria
  • Learn and develop your skillset on the job (advance from Level 1 to Level 2)
  • $70 - $80k + super - full time permanent role


  • You'll be encouraged to work across a range of areas and challenged to solve a wide array of technical issues
  • You'll work with a very highly regarded employer
  • Working within a high performing team, you'll have access to mentorship and training
  • A competitive salary package on offer with training and development opportunities

About the Company
A family owned professional services firm, this business has offices around Australia with a growing team of specialist professionals working on a range of business critical issues. Over the years, they've become a well renowned specialist in their field and routinely receive accolades for their work with clients.

About the role
As the IT Support Officer, you will be the front line of all IT queries across the business, you'll be charged with solving issues both over the phone and in person in a timely manner. Naturally inquisitive, you'll always aim to find long term solutions to help minimise future issues and implement automation where possible.

Key technical skills include:

  • 1-2 years minimum experience in a IT Support role
  • Active Directory, Office 365, Windows support
  • Maintain the IT Asset register
  • Support VOIP and Conferencing systems
  • Ensure compliance with policies and procedures as well as ISO certifications
  • Adhere to ITIL framework and IT best practice
  • Support a range of mobile devices in a BYOD environment
  • Work across a range of business critical projects as required


  • A small, high performing team working with an award winning employer
  • This business prides themselves on hiring, retaining and developing their staff
  • Staff choose to stay as they're continually challenged to try new work and expand their skillset

How to apply
Click APPLY or contact Lauren on 0413064342 or via email at for a confidential discussion.