Experience /Service Designer

Location: Australian Capital Territory
Job type: Temporary
Salary: $Negotiable
Contact name: Matt Mathauda

Contact email: mattm@thenetworkit.com
Job ref: BBBH7451_1637108070
Published: 15 days ago
  • 4 x Experience & Service Designers - Baseline or NV1 cleared
  • Global Management Consulting
  • Work across Federal Government, Defence & National Security

Our client:

A global management consultancy on the rapid expansion of their Innovation Centre in Canberra. This is a world class team of consulting focused public sector leaders and we are looking to hire 4 x Experience & Service Designers.

This company brings in their specialisms:

  • HCD, Design Thinking & Service Design
  • Business Agility & Transformation
  • Product Innovation & Design
  • Organisational Adaptability & Design
  • Agile Delivery Coaching & Capability uplifts

The opportunity for you to work across two core domains:

Public Sector - Federal Government

The current team are expanding to help reduce the digital divide for all Australian citizens, they are currently working with CXO & Ministers to Co-Design all the Fed Gov Agencies/Services and piloting with a couple now in which they are transforming by the implementation of more holistic HCD & Service Design, looking at operating model & change management, then implementing these from both portfolio & program level, then working on the agile delivery!

Defence & National Security

Their capability as an organisation sits in the continued support across all key Defence & National Security based engagements, their focus within these programs is to be able to work with defence leadership to successfully transformation using a range of key specialism across Digital, Agile, Program, Audit, R&D & Business Process.

4 x Experience & Service Designers

Key Responsibilities include:

  • Plan and drive the design process for the development of products and services
  • Design the end-to-end products and services, from ideation through to delivery, sustainment and improvement
  • Analyse and make decisions based on insight, user research and business requirements
  • Create products and services that are contemporary, sustainable and meet web standards to help our clients succeed and gain the competitive edge
  • Understand and cater for the user base to ensure accessibility and optimal experiences for clients and their users
  • Develop and maintain documentation to articulate the service environment and the design, including service blueprints, user journeys and hybrid maps
  • Be a communication bridge between our clients and other design team members, and internal development teams
  • Provide guidance and monitor and assist other design team members to follow the service design and delivery process where necessary
  • Participate in other activities to improve the service design of the product and other process alignment
  • Directly report to Design Capability Lead or directly to client

For more info on this role please apply or email mattm@thenetworkit.com