Please note: Applicants must hold Australian Permanent Residency or Australian Citizenship
Service Desk Analyst (L1&L2)
With around 700 employees, this ASX-listed organisation is well known for its supportive and people-focused culture. Once you're part of the team, you'll want to stay! This is a fantastic opportunity for someone seeking a permanent position to start as soon as possible. The role is based in beautiful offices in the heart of Sydney's CBD, just a short walk from all major train stations.
About the role:
As a Service Desk Analyst, you'll be the face of IT support, delivering a high-quality, customer-focused experience to internal users. Working across Level 1 and 2 support, you'll troubleshoot technical issues, support end users via the Tech Bar, and ensure smooth day-to-day IT operations.
You'll join a collaborative and supportive team environment where knowledge sharing, continuous improvement, and professional development are encouraged.
Key responsibilities
- Provide Level 1 & 2 technical support across hardware, software, networking, and mobile devices
- Deliver a high level of customer service to internal stakeholders
- Manage the Tech Bar walk-in service, offering hands-on support to users
- Monitor and manage service desk tickets, ensuring timely resolution and communication
- Troubleshoot issues across desktop environments, including Windows and Microsoft technologies
- Configure and support user accounts, devices, and system access
- Support Audio Visual and meeting room technologies for events and presentations
- Escalate incidents and requests to relevant teams with clear and accurate documentation
- Contribute to knowledge base articles and documentation
- Identify and drive continuous improvement opportunities across processes and support services
Skills and Experience
- 4+ years' experience in a Service Desk / IT Support role
- Strong customer service mindset with excellent communication skills
- Experience supporting Microsoft technologies: Windows 10/11, Active Directory, Office 365, Azure, Intune, SCCM
- Exposure to networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Citrix, Cisco, Aruba, and AV technologies is highly regarded
- Experience in a corporate or enterprise environment
- Ability to prioritise, multitask, and work both autonomously and within a team
- Strong troubleshooting and problem-solving skills
Benefit and culture
- Flexible working environment
- Fantastic culture; friendly, supportive team
- Ongoing training and opportunities to grow your career
- Immediate start
- 5 Extra annual leave days a year
