Customer Support Specialist

Location: Sydney
Discipline: IT & Cyber Security
Job type: Full Time
Salary: $Up to AU$70000.00 per annum + 12% super + annual leave loading
Contact name: Rashmi Kapse

Contact email: rashmik@thenetworkit.com
Job ref: BBBH8098_1662018230
Published: about 1 month ago

Customer Support and Helpdesk Specialist - North Ryde

  • 70 K Base + 12% Super + leave loading
  • Work in friendly supportive team
  • Work in modern office
  • Flexible working environment

About the company

Work with a ASX listed industry leader in Australia and New Zealand providing building products and materials. They provide innovative and sustainable building solutions across the residential, commercial, and industrial segments.

About the role

You will be responsible for delivering outstanding customer service and helpdesk support to internal users.

Key responsibilities

  • Provide superior customer service and Technical Support and IT Helpdesk to internal and external customers.
  • Be the Subject Matter Expert and escalation point for the Helpdesk.
  • Support and assist Customer Digital Systems offshore support team, keeping them abreast of changes and issues through regular meetings and training sessions.
  • Provide backup chat and email support to Customer Digital Systems offshore resources

Skills and Experience

  • Strong customer empathy and good understanding of business analysis and process in an agile environment
  • Understanding of the Information Technology policies, systems, processes, and procedures appliable to the role.
  • Advanced understanding of Windows 10, MS Office and Office 365, MS Outlook
  • Sound knowledge of LAN/WAN Technologies, SOE Principals , Active Directory, Android and iOS
  • Australian citizenship OR Permanenet Residency OR Long term Visa holders are elligible to apply

Benefit and culture

  • Flexible working environment
  • Fantastic culture; friendly, supportive team
  • Ongoing training and opportunities to grow career

How to apply

Click APPLY NOW or call Rashmi on 0433 998 684 or rashmik@thenetworkit.com for a confidential chat.